Tech Updates

Top Pitfalls of Mobile Archiving 

21st-century technology has made so much impact that people of all ages are almost glued onto their mobile devices. Communication between family and friends has become easier. In the business industry, despite the controlled environment, employees use mobile applications to contact clients.

Because of the trend, public sectors and financial industries subscribe to mobile archiving solutions for either Android or iOS devices to monitor SMS, chats, voice calls, and other communication means to comply with legal obligations.

In this article are options in choosing the mobile archiving solution that will work best for you:

Over-The-Top Applications

Companies with BYOD policies can use this kind of application that provides a messaging app used only for business purposes. IT records messages sent through the app while keeping other messages sent through other apps private.

Mobile Archiving Agent

This type of mobile application captures communications data in the device. It records all the messages sent through the phone but can’t send messages. Sadly, this kind of mobile app does not work on iOS since Apple devices prioritize data privacy.

In-Network Capture

This archiving solution needs no interaction from employees to record their messages because business-related messages are retrieved from the carrier’s network. Another plus is that it supports both iOS and Android phones.

Mobile archiving may be complex to understand, but with the help of this infographic from TeleMessage, it may help one decide which suits the company best.