Creating and keeping records for legal reasons is usually done in big companies. But the truth is, not many people understand why it should be done. Public records archiving has become so vague for the past years that many state governments are now implementing new rules to control the rise of new communication platforms. However, with these new rules come a lot of issues for public offices. These issues mainly come from the many misconceptions and mistakes that are associated with public records archiving.
It’s a good thing that we compiled them to finally clear the air and let the truth about archiving public records be known. First of all, it is not crucial to record SMS messages, but archiving text messages is part of public records law. Government sectors need to make a solution that will let them capture and record mobile SMS of their employees. Another common mistake is that the government can rely on carrier networks when it comes to retaining mobile communications.
Carrier networks are not obliged to retain records of their customer’s mobile communications, and they do not archive messages for long-term by default. It is also not true that there is a definite period of retention for mobile messages. The retention period for electronic recors=ds will ultimately vary per state. Lastly, it is not true that banning text messaging at work is key to compliance.
To learn more about these usual mistakes about public records archiving, you can check out this infographic by Telemessage.